Returns

Returns

At Copper Boom, your satisfaction is our priority! Your trust in us matters, and we're here to make your shopping experience as pleasant as possible. We understand that sometimes, despite our best efforts you may need to return an item. To begin a return please email hello@shopcopperboom.com

To be eligible for a return, your item must meet the following criteria:

• Postmarked within 30 days of the delivery date.
• Be unused and in the same condition that you received it. 
• In the original packaging.
• Not worn or washed.
• All tags must be in tact and not removed.
• Free of smells (smoke, perfumes and pet odors). 

 

Non-returnable items:

• All sale items.
• Final sale items.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned and postmarked more than 30 days after purchase.

Refunds
Once your return is received and inspected we will notify you of the approval or rejection of your refund. 

If the item is approved, then your refund will be processed, (minus a 10% restocking fee) and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days. You'll receive an e-mail notification once the refund is processed.

Exchanges 

We will happily replace items if they are defective or damaged. Please contact hello@shopcopperboom.com and send a picture of defective item. 

Because we are a small business and our inventory is low, we are unable to guarantee an exchange unless the item is defective or damaged.

If you need a different size, you can return the original item for a refund or a store credit, and (if the item is still available) purchase the size you need. 

 

LOST OR STOLEN PACKAGES:

Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS, so any shipping issues or problems must be handled by USPS.